Developing a Customer Relationship Management (CRM) system involves creating a software solution that enables businesses to manage and analyze interactions with their customers. The goal is to improve customer relationships, streamline processes, and enhance overall efficiency.
Like many businesses today, the management team at a Taylor Lewis struggled with their IT systems. During the company’s start -up phase, they inherited several old computers as part of a sublease agreement on their new office space.
What seemed like a bargain for this brand new company turned out to be a major headache. With old equipment patched together by nothing more than a part-time computer handyman.
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